The company aims to ensure that you obtain various financial services within an integrated framework of transparency and disclosure in financial dealings to ensure that you obtain your rights without diminishing and not harming your interests, in order to enhance your confidence in the company, which will contribute to achieving sustainable economic development and stability of the financial system and enhancing financial inclusion.

In order to provide the best financing services, the Islamic Microfinance Model Company has established a specialized unit to receive and handle complaints.

To file a complaint, please use one of the following means of communication:

  • The unit's direct toll-free number: 080022303


  • Mobile phone number and WhatsApp: 0771000625


  • E-mail:


  • Mail address: Islamic Microfinance Model - Customer Complaints Unit - P.O. Box 2439, Amman 11821.


  • Through the customer complaints box available in the General Administration building and the company's branches and offices.


  • Personal attendance at the General Administration building.


  • General Administration: 065529019 Ext. 3 - Fax: 065528859

or by filling out the form below.

- The company does not charge any fees or commissions for submitting a complaint.

- The time period for processing the complaint and notifying the customer takes place within a maximum period of 30 working days, calculated from the date of receiving the complaint, with all the required papers being completed.

In the event that you do not respond or are not satisfied with our response, you have the right to resort to the Central Bank of Jordan on the means of communication available below:

Head Office:

  • Consumer Financial Protection Department

PO Box 37 Amman - 11118 - Jordan

Tel: 064630301 at the following extensions 1113/1515

Fax: 064602482

Telex: 21250 , 21476

Swift code: CBJOJOAX

The e-mail of the Financial Consumer Protection Department:

  • Irbid Branch:

 PO Box 235, Irbid - Jordan

Tel: 027245001

Fax: 0096227245006

Telex: 51562

Swift Code: CBJOJOAX021

  • Aqaba Branch: 

PO Box 190, Aqaba - Jordan

Tel: 032013526

Fax: 032013528

Telex: 62341

Swift Code: CBJOJOAX02A